Privacy Policy

Safely transporting patients since 1987


This Privacy Policy governs the manner in which Medway Air Ambulance collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website (“Site”). This Privacy Policy applies to the Site and all products and services offered by Medway Air Ambulance.


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for name, email address, mailing address, and phone number, as appropriate. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users relating to the means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Our Site may use “cookies” to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


Medway Air Ambulance may collect and use a User’s personal information for the following purposes:
To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.


We may use feedback you provide to improve our products and services.


We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.


To send Users information they agreed to receive about topics we think will be of interest to them.


We may use the email address to send a User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a User has given us his or her email address, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to opt-out from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We may use the mobile phone number to send text messages for the purpose of obtaining information necessary to manage your account. These text messages may be sent from Medical Flight Services, doing business as Medway Air Ambulance. These messages will be sent as needed, only when necessary to obtain information regarding insurance and/or for collection purposes. Frequency may vary. Message and data rates may apply. No automatic messages will be sent, but a user may opt-out of text messaging by responding STOP to the text and our representatives will utilize an alternative communication channel to contact the user. Carriers are not liable for delayed or undelivered messages.


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


We do not sell, trade, or rent a User’s personal identification, including your mobile number, information to others for any purpose, including marketing and promotional purposes. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

CCPA Privacy Rights

If you are viewing this Site from anywhere in California, we would like to make sure you are fully aware of all your data protection rights. Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make such a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

If you are viewing this Site from anywhere in Europe, we would like to make sure you are fully aware of all your data protection rights. Every User is entitled to the following:

  • You have the right to request copies of your personal data. However, we may charge you a small fee for this service.
  • You have the right to request that we correct any information you believe is inaccurate.
  • You also have the right to request that we complete any information you believe is incomplete.
  • You have the right to request that we erase your personal data, under certain conditions.
  • You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • You have the right to object to our processing of your personal data, under certain conditions.
  • You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.


Medway Air Ambulance has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your acceptance of these terms

By using this Site, you signify your acceptance of this Privacy Policy and the terms of service. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Medway Air Ambulance
570 Briscoe Blvd.
Lawrenceville, GA 30046
Phone: 800.233.0655
Intl: +1.770.963.1412

This document was last updated on May 24, 2023